General Questions
Here you will find all frequently asked questions on general topics.
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Frequently Asked Questions
On this page you will find all the general questions that we regularly receive. If you have specific questions about one of our products, please look directly at the bottom of the respective product page .
If your question is not included in the frequently asked questions, please write to us using the contact form.
Your VitaCare team
Why can't I find anything about the effects of many of your products?
Unfortunately, since December 14, 2012, the EU's so-called Health Claims Regulation prohibits manufacturers of food supplements from making any kind of health and effectiveness claims (with a few exceptions). For this reason, we have to limit ourselves to the pure product properties for many of our products. In these cases, we recommend that you do your own research on the Internet using reputable sources. A doctor can usually also advise you, as he is not bound by the Health Claims Regulation.
Where are your products manufactured?
VitaCare products are manufactured exclusively in strictly tested facilities in Germany.
Where can I find the instructions for the 21-day metabolic cure?
You can download the instructions for the metabolic cure in several languages using the link below.
German: Instructions for the metabolic cure
English: Metabolism cure guide
Italian: Guida alla dieta del metabolismo
Where can I find recipes for a metabolic cure?
You can find great recipes for the 21-day metabolism cure on the Internet. Below are 2 links to pages with tried and tested recipes.
Questions about payment
Here you will find all frequently asked questions about payment.
Can I also order from you on account?
You can also order on account in our online shop! We work with Paypal for this. Paypal is one of the leading payment providers that handles payment processing externally for us. Our orders on account must therefore always be transferred to Paypal. You will find the payment instructions for the transfer to Paypal on the invoice. The payment term with Paypal is 4 weeks.
What payment methods are offered?
- credit card (VISA, MasterCard, Maestro)
- PayPal
- Klarna (invoice, installment purchase, instant transfer and direct debit)
- Google Pay
- Apple Pay
All payment channels are protected by SSL encryption to ensure the security of your data.
Is the payment secure?
Yes, we use encrypted payment systems and work with secure payment providers to optimally protect your data.
Why was my payment declined?
Possible reasons are incorrect payment information, insufficient funds or a security check by your bank. Try a different payment method or contact our support.
Questions about shipping
Here you will find all frequently asked questions about shipping.
How long does shipping take?
Shipping within Germany is insured and includes a tracking number. Delivery time is usually 1-2 working days. Shipping is free for orders over 39€.
How can I track my shipment?
You can view your order at any time by clicking on the tracking link in your shipping confirmation email.
How much are the shipping costs in Germany?
Shipping is free for orders over €49.90 . Shipping costs for orders below this amount will be displayed at checkout.
Which shipping service provider will be used to send the shipment?
We only ship with DHL to ensure fast and safe delivery.
Couldn't find the answer to your question?
No problem - we'll help you. Simply use our contact form and we'll get back to you as soon as possible.